Frequently Asked Questions
How do I cancel my membership?
​Only the Primary Caregiver on the account may cancel the membership. You may do this by logging into the web application and selecting "Close Account" in the lower left hand side. If you are an individual Member on the account who is not the Primary Caregiver you may also leave the account and you will no longer be included in the text threads; however, once you leave, the account will remain available to other Members.
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How many people can be on my account?
Each account can have up to two Elders being cared for who live in the same household on the account. Any number of Members may be added into an individual account.
Is my information and activity shared with anyone?
Chorus is committed to protecting and respecting Members' privacy. We take this very seriously and have established a “Privacy Policy”. This Privacy Policy describes what kind of data we may collect, how we collect it, how we use it, with whom we may share it, and what rights you have concerning your information. This policy is available at the bottom of our website whenever you need it.
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What information can a Member view on my account?
Any Member on the account may invite additional Members. All Members have full access to Chorus services. The Primary Caregiver and the Payer on the account have additional access to their own private text channels to discuss payment challenges or overall challenges specific to their special roles.
How can I contact Chorus if I lose my phone?
We are accessible via phone at 1-888-769-5870 and we can also be reached at support@chor-us.com
What are the Chorus hours of operation?
The Chorus team is available to meet your needs 24 hours a day 7 days a week.
What services does Chorus help me coordinate?
Chorus provides you with the ability to request support for daily living activities, such as transportation, arranging for medical appointments, ordering companion services, and scheduling a check-in with the Elder. We are here to help. You can obtain almost any service your loved one may require to remain safe and secure in their home upon request.
How does Chorus qualify vendors on their network?
Chorus actively curates vendors it makes available to Members by validating the accuracy of information they provide to us such as: number of years in business, insurance, employment policies, better business ratings, professional status, etc. Furthermore, as Chorus expands, peer-reviews and Member quality performance ratings will be available to Members to better ensure the quality of services provided by these 3rd party vendors.
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Does Chorus only use nationwide vendors or area specific vendors?
Chorus uses any vendor, whether they are local or national, as long as they meet our quality standards.
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What if I want to use a vendor that I already like?
Chorus can still work with that vendor and if that vendor meets our quality standards we may work with that vendor to make them available to other families.
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Does Chorus guarantee the quality of service provided by its vendors?
No. We cannot warrant or guarantee the quality of services provided by vendors within our network. However, it is in our best interest to make every effort in ensuring the Member's satisfaction and fairness with our vendors.
Can I pay for vendor services directly?
Yes. You can pay for any vendor services by directly paying the vendor providing the service.
We use a service provider that we like, can we suggest adding them to the Chorus platform?
We’re happy to receive suggestion for additional vendors. If you would like to recommend a vendor, just text your recommendation to your text channel and we'll handle the rest from there.
What if I have problem with a service coordinated through Chorus?
Chorus will assist in any dispute resolutions necessary with vendors in our network. We will make every effort to ensure your reasonable satisfaction.
Who is your Personal Emergency Response System (PERS) provider?
For Elders that require PERS, we provide referrals to our partner, ADT.
What options are available for medication monitoring?
There are a number of solutions in the market today ranging from pill boxes, mobile applications, and pill dispensers. At your request, we find the best solution to match your specific needs.
What social services are available through Chorus for my loved one?
Your Care Coordinator can assist you and will leverage our knowledge of the eldercare and caregiver community resources to identify social services in the vicinity of you or your loved ones’ home.
How are services arranged on Chorus paid?
Most services, with a few exceptions, are paid directly by Chorus and subsequently billed to the Member’s credit card linked to their Chorus account. This way Chorus is able to leverage the combined purchasing power of all its members to improve the quality of services and to facilitate fair pricing while helping our members keep track of costs.
Who can authorize charges on my account?
Currently the Member designated as "Payer" on the account approves expenses. Any Member, including the Elder, may order a service for the Elder, but the Payer must authorize any charges to the account.
How does the authorization of a charge to my account work?
When an authorized Member orders a goods or services, Chorus provides them with an estimate of the cost to approve via the Payer text thread. Upon completion of the service, our vendors bill Chorus directly and Chorus pays the vendor. Chorus then bills the Member's credit card for the actual cost of the service. The Payer is notified of the final amount charged to their credit card and the Primary Caregiver is asked to rate the service.
How often will my credit card be billed?
Chorus bills the Member account's designated credit card daily as expenses are approved and incurred on the account. Your Chorus monthly account subscription fee is billed in advance during the last week of each month for the following month's service period.
What if I don’t use texting?
No problem! Members can connect directly to our Care Coordinators 24/7 by phone at 1-888-769-5870. Our Care Coordinators document all phone conversations, while also summarizing and communicating on the caregiving group text thread to make sure everyone is informed.
How often will I connect with the Chorus Care Coordinators?
Care Coordinators are here to support your caregiving group every step of the way. Whether you need daily check-ins, weekly updates, or assistance with specific requests, you can rely on us as much or as little as you need. We're here to help!